Home

Program Highlights

About Kevin Stacey

On-line Demo Videos

What People Say    

Client List

Products

Newsletters

Programs:              
Sweating to Splendor 
Mental Toughness        
Management
Assertiveness
Negativity
Self- Esteem
Conflict Resolution
Buzz Bowl 
Team Building
Time Management
Change Management
Presentation Skills
National Guard

 Assertive and Professional   
Communication Skills  

Life gets easier and you live with less resentment when you can speak up for yourself in an assertive and professional way – both at work and at home. Saying the right thing, in the right place, at the right time, and in the right way is an indispensable career skill.   

Between the style extremes of passive and aggressive is an effective, winning approach- the assertive style.  

Assertive communication doesn’t mean overbearing, pushy, or autocratic; it’s a balanced approach that assures you’ll handle people, get things done, and communicate- all in the same level-headed, confident manner.

Learn how to: 

• Understand the common beliefs that often cause us either
  misunderstanding or hesitance in exhibiting assertiveness.

• Assess common passive and aggressive traits and discover
  if any of these interfere with your effectiveness.

• Incorporate quick “pattern interrupt” techniques into your life to
  cool yourself down when you feel yourself starting to "lose it."

• Appreciate the role that self-esteem plays in assertiveness. If you do 
  not believe that you have any rights to assert, then assertiveness 
  training will not help you.
  
  

• Realize that respect for others begins with respect for yourself.
  
  

• Hear and interpret the total message- not just the words, but subtle
  messages of tone, inflection, and body language.
  
  

• Recognize the important role that the 3 elements of communication- 
  fact’s feelings, and judgments- play in conversation.
  
  

• Start potentially uncomfortable conversations in the “third” person, 
  which greatly reduces defensiveness. Techniques to help 2 people 
  to agree on the same detached, description of the problem.
   

• Realize the importance of “I” statements and focusing on behavior, not the person.
  
  

• Understand that feelings must be acknowledged before problem solving. 
                 The steps are: 

  • 1/ share 

  • 2/ acknowledge 

  • 3/ problem solving
    
    

• Accept compliments without minimizing their impact.
  
  

• Say no to people without seeming disagreeable or unprofessional.

• How to use the “fogging” and “broken record’ techniques in effectively 
  in assertive communication.

• Practice applying skills through role- playing  with common assertive
  communication scenarios.

 Home | Programs | What People Say | About Kevin Stacey | Client List | On-line Demo Videos | Service Request  

Copyright 2001-2008 TrainRight, Inc.
222 Samuel Drive   ·  Whitinsville, MA 01588  ·  (617) 680-2600  ·  Toll Free: 1-800-603-7168  · Fax: (617) 687-1295
http://www.TrainRightInc.com or http://www.KevinStacey.com    · Privacy Statement