Conflict Resolution Skills
Essential training for
today’s collaborative, team-oriented
workplace. Conflict can have a devastating effect on productivity,
teamwork and ultimately your organization's bottom line. When handled
way, conflict can energize, produce change, and bring together opposing
Learn how to:
Choose carefully which
battles are worth fighting by getting clear on what
the big things in your life are and what ought to be the small,
Let go of the people,
places and things you can’t control.
Recognize the physical
symptoms of anger in order to warn yourself of an
impending emotional surge.
Realize no one makes you
feel…you choose how you feel...Step by step,
how to choose the most positive, productive emotions.
significance of your own beliefs; realize that you always find the
evidence to back up the beliefs you hold, regardless of whether or not
are based on reality.
Steer clear of
“psycho-sclerosis”- a hardening of the attitudes
you to be inflexible and stubborn with your thinking.
differences in others, and not frustrate yourself
by expecting everyone to be the way you think they should be.
Separate the person from
the problem; what it really means and how to do it.
uncomfortable conversations in the “third” person,
greatly reduces defensiveness. Techniques to help 2 people to agree on
same detached, description of the problem.